We want your purchasing experience to be easy and efficient. The following policy is designed to ensure your satisfaction and understanding of the ticket purchasing process through www.eventbrite.com and event attendance rules. This Ticket Purchase & Event Attendance Policy applies to any purchases through www.eventbrite.com made on or after November 15, 2022. Please also review our Terms of Use policy, which governs your use of www.imperialxlpromotions.com, and your use of any third party products or services.
1. Currency
All ticket prices for events are stated in U.S. Dollars.
2. Payment Methods
Imperial XL Promotions, LLC accepts several methods of payment to accommodate your needs, including (among others) American Express, Visa, MasterCard and Discover.
3. Who You Are Buying From
When you purchase a ticket for an event, Imperial XL Promotions, LLC will be handling the transaction and collecting payment. Tickets that are obtained from unauthorized sources, and not directly purchased from Imperial XL Promotions, LLC’s www.eventbrite.com ticket sales page, and any lost, stolen, or counterfeit tickets will be deemed as void.
4. Order Confirmation and Processing
Your order is confirmed when we send you a confirmation via www.eventbrite.com, in the form of a confirmation page or email (“Order Confirmation”). If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your www.eventbrite.com account whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Imperial XL Promotions, LLC will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
5. Service Fees, Order Processing Fees, and Taxes
Tickets purchased via www.eventbrite.com are typically subject to, among other possible fees, a per ticket service fee and a per order processing fee. We collect tax as required by state and local laws. We may display the tax separately or include it in the total service fee amount.
6. Number of Tickets or “Ticket Limits”
When purchasing tickets via www.eventbrite.com, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This ticket limit is posted during the purchase process and verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. Each account must be linked to a unique individual, and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, Imperial XL Promotions, LLC reserves the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting your ticket purchasing abilities. Any tickets canceled due to violating the posted ticket limit may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information.
7. Transferring Tickets
It is not possible to transfer a ticket from one www.eventbrite.com account to another. Instead, you can edit your order information to put your ticket under someone else’s name and email address (if you see the option). This does not remove the ticket from your www.eventbrite.com account, but the new attendee will receive an email prompting them to claim tickets when you save the change. If you had tickets purchased on your behalf, you won’t be able to log in and update the information on the original order. The original ticket buyer needs to edit the order information with your name and email address in this case or contact Imperial XL Promotions, LLC for assistance. Please note that we may cancel tickets that have been reassigned, at any time, if we determine that they were obtained fraudulently or otherwise in violation of Imperial XL Promotions, LLC’s policies; therefore, it is important that you know and trust the individual transferring tickets to you before accepting them.
If an event is canceled, postponed, rescheduled or moved, and refunds or credits are approved by Imperial XL Promotions, LLC, only the original purchaser—i.e., the person who purchased the tickets at issue directly from Imperial XL Promotions, LLC’s www.eventbrite.com ticket sales page—will be eligible for any available refunds or credits. For canceled events, the original purchaser as determined by Imperial XL Promotions, LLC on an event-by-event basis can receive a refund, if available (or may take advantage of an optional credit offer, if available), and no additional action is needed from the recipient who had their name added to the tickets.
Please note that recipients whose name was added to tickets are not eligible for any available refunds or credits, because the recipient whose name was added to tickets did not purchase tickets directly from Imperial XL Promotions, LLC’s ticket sales page via www.eventbrite.com.
8. Canceled, Postponed, Rescheduled, and Moved Events
Occasionally, events are canceled, postponed, rescheduled to a different date or materially different time, or moved to a different venue:
If the event is canceled, postponed, rescheduled, or moved: your tickets are still valid, and no further action is required. You may keep your ticket(s) to attend the rescheduled event. However, Imperial XL Promotions, LLC may approve refunds, or the option to choose between a refund or a credit, for the event; any refund and/or credit policies are determined on an event-by-event basis by Imperial XL Promotions,LLC, and may be subject to limitations set by Imperial XL Promotions, LLC.
If the event is canceled, postponed, rescheduled, or moved, Imperial XL Promotions, LLC will attempt to contact you to update you on the status of the event, and inform you of any refund, credit, or exchange procedures.
We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled, postponed, rescheduled, or moved event.
9. Refunds, Credits, and Exchanges
All sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Canceled, Postponed, Rescheduled and Moved Events Section above. Before purchasing tickets, carefully review your event and seat selection. Imperial XL Promotions, LLC generally prohibits issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged, or destroyed tickets. Tickets therefore cannot be replaced if they are lost, stolen, or damaged.
Refunds. If your event is eligible for a refund, Imperial XL Promotions, LLC will issue a refund of the ticket price you paid (or, for a discounted ticket), plus service fees, and any additional add-ons or upgrades.
If a refund is issued, it will be processed to the original method of payment used at the time of purchase. Imperial XL Promotions, LLC cannot issue a refund to a different credit or debit card. If your credit card or debit card number has changed, but is for the same account (e.g., a new card has been issued for the same account), please contact your financial institution to find out how they will process your refund.
Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.
Credits. Imperial XL Promotions, LLC may provide the option to request a credit for canceled, postponed, rescheduled, or moved events; if so, Imperial XL Promotions, LLC will send you a notification, and you can submit a request for credit. Credits are provided by Imperial XL Promotions, LLC. Credits may be applied toward the purchase of eligible event tickets during the timeframe specified by Imperial XL Promotions, LLC. Imperial XL Promotions, LLC will determine the amount of the credit. The amount of the credit will always include at least 100% of the price of the original ticket(s), plus fees and taxes. Once you’ve requested to receive credit and we’ve verified your order is eligible for credit, we’ll send you a credit code which you can use for eligible purchases, along with instructions for redeeming that credit. Please note that credits typically have an expiration date, and must be used before that date. The email that you received with your credit code will contain the expiration date for your credit.
Credits are non-transferable, may not be sold, are not redeemable for cash, and may not be combined with other promotions. Credits may not be applied to previously placed orders and may not be redeemed to purchase tickets for the same event as the tickets in your original purchase for which you accepted the credit.
Please note that, if Imperial XL Promotions, LLC offers you a choice of either a refund or a credit, you cannot get a partial refund; whatever selection you make (i.e., refund or credit) will apply to your entire order, and cannot be split between refund and credit. Any and all refunds or credits are final and cannot be changed once initiated.
For more information on refunds or credits for events that were canceled, postponed, rescheduled, or moved, please see the Terms Regarding Certain Canceled, Rescheduled and Postponed Events section above.
Exchanges. Exchanges are not available.
10. Account, Order, and Billing Information Verification
All information on accounts and orders must be valid and are subject to verification. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, IP address, or other account or billing information—are subject to cancelation, at any time. Furthermore, if your order is canceled for any of the foregoing reasons, we may sell your tickets to another customer without further notice.
11. Delivery Options
Different combinations of delivery methods may be offered, depending on a number of factors—including (but not limited to) the venue, whether the event is in person or virtual, how much time is left before the event starts, and the nature of the demand for the event. Delivery options are determined by Imperial XL Promotions, LLC and can vary from event to event. Please carefully review the list of delivery methods offered during the purchase process.
Generally, some of the following delivery methods may be offered:
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- Mobile
- Print-at-Home
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12. Pricing and Other Errors
If the amount you pay for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted on the event ticket sales page or otherwise communicated to you), if you are able to order a ticket before its scheduled on-sale or presale date, or if you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the error occurred because of human error or a transactional malfunction via www.eventbrite.com. We will not be liable for travel or any other expenses that you, or anyone else, incurs in connection with errors of this nature. If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase.
13. Multiple Browser Windows
When ordering tickets through our ticket sales page via www.eventbrite.com, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets, errors occurring during the purchase process, or timer expiration.
14. Limitation of Liability
Despite spectator shielding, injury can occur. Stay alert at all times before, during, and after the event. If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change.
You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted—and you hereby waive any and all claims and potential claims against Imperial XL Promotions, LLC—and against any companies affiliated with Imperial XL Promotions, LLC—relating to such risks, hazards, and dangers.
15. License; Ejection and Cancelation; No Redemption Value
You agree to comply with all of the Imperial XL Promotions, LLC applicable rules, policies, terms, and conditions. Imperial XL Promotions, LLC reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with Imperial XL Promotions, LLC Rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused. A ticket is not redeemable for cash.
16. Recording, Transmission and Exhibition
You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Imperial XL Promotions, LLC, the Event Organizer(s), our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf. In the case of virtual events, you may view the virtual event solely for your own personal purpose. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event.
17. You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation: firearms, alcohol, drugs, controlled substances, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
18. Unlawful Resale of Tickets; Promotions
Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or copy of tickets, is grounds for seizure and cancelation without compensation. Imperial XL Promotions, LLC reserves the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us via our www.eventbrite.com ticket sales page. Tickets may not be used for advertising, promotions, contests, or sweepstakes, unless formal written authorization is given by Imperial XL Promotions, LLC.
EFFECTIVE DATE: NOVEMBER 9, 2022
UPDATED DATE: NOVEMBER 9, 2022
